Tiles Terms & Conditions


The following terms and conditions govern your use of our website and any interactions, inquiries, or purchases you make. Please read these terms carefully, as they outline the rules and regulations for using our services. It is important to note that your statutory rights remain unaffected by these terms and conditions. By accessing or using our website, you agree to comply with and be bound by the following terms.


MBS Interiors (SOT) Ltd, your premier destination for porcelain tiles and accessories, operates from its registered office at 126-128 Broad Street, Hanley, Stoke on Trent, ST1 4EQ. Registered in England and Wales under Company Registration Number 15124022, with VAT Number GB 450 4489 91, we can be reached at 01782 405232 or via email at info@mbs-interiors.co.uk. Your satisfaction is our utmost priority, and we are dedicated to delivering quality products and exceptional service.


We recommend customers to consider purchasing sample tiles before committing to a full order. This ensures an accurate assessment of the product and its suitability for installation. Choose between paid full-size pieces or opt for free-cut samples (limited to three pieces per order). It's important to note that variations in shades and calibration, particularly with natural products, may occur. We advise thorough satisfaction with the product before installation, as any claims post-fixing cannot be considered. All sample purchases are subject to the terms and conditions outlined here.


Our ordering process is designed to provide you with the opportunity to review and correct any errors before finalizing your purchase. It's important to carefully read and verify your order at each stage of the process to ensure accuracy. Upon submitting your order, you are expressing your intention to purchase the products at the prices indicated on our website. Our acceptance of your order involves a verification process. Once placed online, we validate the order details, confirm the purchase after necessary checks, and subsequently send a proforma invoice to the provided email address for payment. Upon receipt of payment, the goods will be dispatched according to the order details. The completion of the contract between you and us occurs when you receive an email confirmation stating that the products have been dispatched. Following this dispatch confirmation, any amendments to your order are not possible, and cancellations must adhere to the guidelines outlined in the 'Returns' section below. In instances where we are unable to fulfill your order, whether due to product unavailability, pricing errors, payment authorization issues, or non-acceptance of our terms, we will promptly inform you via email or telephone. In such cases, we will not process the order, and if payment has already been made, a full refund will be issued within 14 days. It's important to note that our acceptance of your payment does not constitute acceptance of your order. A contract is only formed upon your receipt of our order confirmation email, and we are not obligated to supply products until this confirmation is received. Should any issues arise with your order, please don't hesitate to contact us using the information provided in the Contact Us section.


The prices of the goods will be quoted on the website from time to time. We only accept payment for orders in pounds (£) sterling. We take all reasonable care to ensure that the prices of the goods are correct at the time when the relevant information was entered into the system. Prices for our goods may change from time to time but changes will not affect any order which we have confirmed with an order confirmation. The price of our goods includes VAT (where applicable) at the current applicable rate chargeable in the UK for the time being. Please note that if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT payable by you, unless you have already paid for the Products in full before the change in VAT takes effect. Delivery charges will also be payable on your order, and these will be added to the price of your order before you submit payment to us. For details of our delivery charges please see our Delivery page /delivery. Our website contains many goods. It is always possible that, despite our best efforts, some of the goods on the website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

  • Where the correct price for the goods is less than the price stated on the website, we will charge you the lower amount when dispatching the goods to you; and
  • If the correct price for the goods is higher than the price stated on the website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the goods at the correct price, or to cancel you order. We will not process your order until we have your instructions. If the pricing error is obvious and unmistakable and could have been recognized by you as an error in pricing, we do not have to provide the products to you at the incorrect (lower) price. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as canceled and notify you in writing.
  • Payment for the goods must be made upon proforma invoice, sent via email, containing the details of your complete order. We may withhold the goods and/or cancel the contract between us if payment is not received from you in full in cleared funds.


    Please refer to our Delivery page /delivery/ for specific details on delivery, including any restrictions that may apply from time to time depending on our third-party delivery company. We will use all reasonable endeavors to ensure that your order is delivered to you within the agreed time. Our deliveries are carried out by a third-party provider and as such this process is largely out of our control. If an event does occur which may affect your delivery and/or is otherwise outside of our control we will attempt to contact you. Your delivery will need to be signed for when it is delivered to you so please ensure you make necessary arrangements for someone to be at your address to accept delivery of goods. We reserve the right to apply a flat rate charge of £50 for any re-delivery which exceeds two attempts where the customer is not present to sign for the goods on the arranged day. Your delivery will be delivered to the nearest accessible location to the delivery address that you provided to us (Kerb side Delivery). Please ensure that any hazards that may prevent your delivery being taken off of the delivery lorry are removed, to the extent possible. If there are immovable hazards or obstructions (e.g. steps, uneven or gravel paths, or driveways for example) your delivery may be made to an alternative location between the delivery vehicle and your property. If your property has limited or difficult access you must let us know at the time of placing your order, using the delivery restrictions comment box. The goods will become your responsibility at the point of delivery.


    Please be aware:

  • As part of our service, we are happy to assist with working out measurements and the suitability of products for a particular installation, but it remains ultimately the customers’ responsibility to ensure suitability and quantities before fixing. We will not be responsible if the wrong quantity of tiles, or tiles that are not suitable for any placing have been ordered.
  • Due to the manufacturing process products may vary in shade, tolerance and calibration this is especially prevalent in natural products. The variance in colours and textures is not a defect, but merely a characteristic and most natural products will require sealing before grouting and may require ongoing maintenance.
  • At MBS Interiors, we take great pride in providing high-quality tiles that meet stringent industry standards. However, please note that nominal dimensions are used for the sizing of our tiles. For example, a tile advertised as 600x600mm may measure approximately 595x595mm. This slight variation is due to the tile calibration process, an essential step in manufacturing that ensures each tile meets quality and ease-of-installation standards. Such variations are considered normal within the industry and fall within acceptable tolerance levels
  • click the unsubscribe button contained in any marketing email which we send you; or
  • You should not arrange for fitting until all goods are received and your order is complete. All lead times are quoted with goodwill, but we cannot be responsible for any failure to meet these or any consequential loss.
  • If you are in any doubt about the suitability of the product, do not proceed to fitting but please contact our customer services team using the details on our Contact Us page who would be pleased to assist.
  • Please check all goods before fitting as we are unable to accept any claims after the tiles have been installed except in the cases of any inherent non-visible defects.
  • Please be aware that there may be slight variations in colour, shades, and dimensions from batch to batch. We advise you to order enough product to cover your needs accordingly as we cannot accept any liability for any minor differences in any subsequent batch or batches that you may need to order.
  • Any products displayed on the website alongside your order are suggested accompanying products only. We cannot guarantee the suitability of these suggested accompanying products for your particular project and you should not rely on these suggestions. Save for circumstances where any accompanying product is faulty, we do accept any liability once tiles have been fixed if that product is unsuitable.

    You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the products are delivered to your address as set out in your order. Products can be returned as long as they are in the original unopened box. We are unable to accept any returns of any perishable items. To exercise your right to cancel, you must inform us of your decision to cancel the contract by a clear statement (e.g. a letter sent by post or e-mail). You should exercise your right to cancel by contacting us at the address or e-mail address set out on our Contact Us page. To meet the cancellation deadline it will be sufficient for you to send your communication notifying us of your cancellation of the contract before the 14 day cancellation period has expired. All returned goods must be sent in the original packaging to our warehouse. If you cancel this contract, except in the circumstances set out below, we will reimburse you for all payments received from you excluding the delivery charges. We may make a deduction from any reimbursement to you for any loss in value of the goods supplied if the loss is due to any unnecessary handling of the goods by you (which means any handling other than to check that the goods delivered to you comply with your order you submitted to us). Please note that we are unable to accept returns for any tiles after the tiles have been installed, even if this is within the 14 day cancellation period. Please ensure that you check all goods carefully prior to fitting. We will reimburse you for any returned goods without delay and in any event not later than 14 days after the day that we either receive the goods back from you or we receive evidence from you that you have returned the goods supplied. We will make the reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise. In any event you will not incur any fees as a result of the reimbursement. As a consumer, you will always have legal rights about products that are faulty or not as described. These legal rights are not affected by this returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


    If you wish to return the goods to us because they are faulty and misdescribed, you should notify us that the goods are faulty as soon as possible after delivery by contacting us using the number or email provided on our Contact Us page. We will ask you to return the goods to us and provide you with a refund for the cost of arranging such return.


    We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under our contract with you that is caused by an Event Outside Our Control. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock outs or other industrial action by third parties, civil commotions, riot, invasion, terrorist attack or threat of terrorist attack, fire, explosion, storm, blizzard, flood or other inclement and unordinary weather condition, subsidence, epidemic or other natural disaster or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under our contract with you:

  • We will contact you as soon as reasonably possible to notify you of this; and
  • Our obligations to you will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of the goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

    If you have any queries or complaints regarding your order, please contact us using the contact details you can find on our Contact us page.