Created: 01/04/2024

This Privacy Policy describes how MBS Interiors (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mbs-interiors.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact detailsincluding your name, address, phone number, and email.
• Order informationincluding your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Shopping informationincluding the items you view, put in your basket, or add to your wishlist (as applicable).
• Customer support informationincluding the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as WooCommerce.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.

How We Use Your Personal Information

We use your personal information for various purposes, including:

• Providing Products and Services: To process your payments, fulfill your orders, arrange for shipping, and facilitate returns and exchanges.
• Marketing and Advertising: To send promotional emails, text messages, or postal mail, and to tailor advertisements for products or services.
• Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent or illegal activities.
• Communicating with You: To provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. You may control your cookie settings through your browser, but doing so may impact your experience with our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

• Vendors and third-party service providers(e.g., IT management, payment processors, fulfillment partners).
• Business and marketing partners.
• With your consentfor shipping, social media logins, or other integrations.
• Corporate affiliatesfor operational purposes.
• Legal compliance and protection(e.g., responding to law enforcement requests, protecting our rights and interests).

We do not sell or share personal information for the purposes of targeted advertising.

User-Generated Content

If you submit product reviews or other content to public areas of our Services, that information may be publicly accessible.

Third-Party Websites and Links

We may provide links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before submitting personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention of Your Information

We implement security measures to protect your personal information, but no system is 100% secure. We retain your information only as long as necessary to provide our Services, comply with legal obligations, and enforce policies.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Right to Access / Know: Request details about the personal information we hold about you.
• Right to Delete: Request that we delete your personal information.
• Right to Correct: Request corrections to inaccurate personal information.
• Right of Portability: Request a copy of your personal information.
• Right to Restrict Processing / Withdraw Consent: Request limitations on how we process your data.
• Right to Opt-Out: Manage your preferences for marketing communications.

To exercise these rights, please contact us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us.

International Users

If we transfer your personal information outside your country, we rely on legally recognized safeguards.

Contact Us

For any questions regarding this Privacy Policy or your personal data rights, please contact us:

📞 Phone: 01782-367190
📧 Email: info@mbs-interiors.co.uk
📍 Address: MBS Interiors (SOT) Ltd, 122 Broad Street, Hanley, Stoke on Trent ST1 4EQ United Kingdom