At MBS Interiors, we are confident in the quality and durability of our products. Thats why we include a 10 year guarantee with all of our kitchens, bedrooms and media walls. This goodwill guarantee is in addition to your statutory rights, and subject to our terms and conditions.
This comprehensive coverage extends to all moving parts and hardware, ensuring that mechanisms like hinges, drawer runners, and mechanical joints continue to perform seamlessly under normal wear. Additionally, we protect the exterior integrity of your products, covering issues like delamination, premature fading, or peeling of raw finishes. Please note that cosmetic scratches, chips from impact, or damage resulting from the use of harsh chemical cleaners or fair wear and tear are not covered. Please refer to the table below for what issues are covered under your guarantee and the likely remedy:
Details to hand
To help us deal with your enquiry as quickly as possible, please have the following details to hand: your full name, installation address, contact telephone number, invoice number, and a brief description of the issue.
Additional Info
If applicable and possible, please also provide clear photograph/s showing any damage or defects. This enables our team to accurately assess the issue, and avoid any unnecessary delays in providing the most appropriate resolution.
Get in Touch
Once you’ve got your details to hand and taken photographs, the next step is to get in touch. You can reach us by telephone on 01782 367190, or by email at info@mbs-interiors.co.uk
Every project begins with a one-to-one consultation, allowing us to understand your space, needs, and vision in detail before creating a tailored design.
| Issue Severity | Our Primary Resolution | How We Handle It |
|---|---|---|
|
Minor/Component Failure |
Targeted Repair |
We will send out replacement parts (i.e a new hinge or handle) to quickly fix the isolated issue |
|
Major/Structural Defect |
Full Exchange |
If the item cannot be easily repaired, we will replace the defective unit entriely, on an exchange basis. |
|
Discontinued Items |
Alternative Resolution |
If your exact product is no longer manufactured, we will offer a comparable modern alternative or a refund. |
Terms & Conditions:
- Proper Installation: The product must be properly installed in accordance with the provided manufacturer guidelines.
Un-authorised Repairs: Any un-authorised third party alterations or repairs that are faulty/incomplete may void coverage.
Moisture & Environment Protection: Failure to protect surfaces from excessive moisture, standing water, leaks, or extreme heat sources may void coverage.
Proper Storage & Care: Products must be stored safely prior to installation and maintained using appropriate cleaning methods (avoiding contact with corrosive matters or extreme weather).
Proof of Purchase: Proof of purchase must be presented to initiating a claim.